At Sunset Rx Pharmacy, we strive to provide you with the best possible service and products. We want you to be completely satisfied with your purchase, but we understand that sometimes things do not go as planned. We have created this Returns and Refunds Policy to ensure you know your rights and options.
We accept returns and refunds for most of our products within 30 days of the purchase date, provided that they are in their original packaging and a resellable condition. However, certain products are not eligible for returns and refunds due to their nature, such as prescription drugs, medical supplies, and perishable items.
You need to contact our customer service team via email, phone, or in-person to request a return or refund. We will require your order number, the product’s name, and the reason for the return or refund. Once we receive your request, we will provide instructions on returning the product, including the shipping address.
If your return is approved, we will process the refund within seven business days of receiving the returned product. The refund will be made to the original payment method, and it may take a few business days to reflect in your account, depending on the payment provider.
If you received a damaged or defective product, we will cover the shipping costs for the return and send you a replacement product or process a refund, as per your preference.
If you received a product that you wish to exchange for another product, please get in touch with our customer service team, and we will guide you through the process. We will provide instructions on how to return the product, and once we receive the returned product, we will ship the exchanged product to you. Please note that some products are not eligible for exchanges due to their nature, such as prescription drugs, medical supplies, and perishable items.
Some of our products are final sales, which are non-refundable and non-exchangeable. We will indicate in the product description if a product is a final sale.
If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.
