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Phone and Email
To contact us by phone, please call +1 803-574-3069. Our customer service representatives are available to assist you from 9am to 8pm, Monday through Saturday, and from 10am to 6pm on Sundays. You can also reach us by email at [email protected]. We typically respond to email inquiries within 24 hours.
Visit Us in Person
If you prefer to speak with us in person, you can visit us at our pharmacy located at 717 Encino Pl NE. Albuquerque, NM 87102, USA. Our pharmacy is open 7 days a week, so you can stop by at your convenience. Our knowledgeable pharmacists and staff are always ready to assist you with any questions or concerns you may have.
Sunset Rx Pharmacy Online Contact Form
What is the expected timeframe for receiving an order?
After receiving your prescriptions, Sunset Rx typically processes, ships, and delivers them within 3 to 6 business days through UPS or DHL. If you require rush delivery, overnight shipping can be arranged for an extra fee.
Processing specialty drugs like Class II narcotics and compounded medications takes longer, so it’s advisable to plan ahead and give sufficient time for delivery before you run out. Many insurance companies permit refill orders up to a month in advance, so ordering ahead of time can help avoid therapy interruptions.
If I have inquiries regarding prescriptions, what resources are at my disposal?
Sunset Rx provides comprehensive and easily understandable information along with every new prescription to assist you in using your medications correctly. For more detailed information, members can reach out to a qualified Sunset Rx team member. In case of any inquiries about prescriptions, Sunset Rx pharmacists are readily available to address them.
If I have a different address, what should I do?
To receive your medications at a different address than the one on file, please inform Sunset Rx via phone or email. Speaking to a technician directly will ensure the updated information is promptly recorded in your file. Please note that mail-order medications cannot be shipped to locations outside the United States.
What is the payment process for my order?
The following payment methods are available for customers:
- Automatic billing through credit/debit card
- Google Pay
- Bitcoin (Automatic checkout process)
- Bank Transfer
- Western Union
What amount of savings can I expect?
To determine the cost of current prescriptions, Sunset Rx suggests that patients reach out to their insurance company for price estimates. Additionally, if you wish to explore further savings, we recommend looking into generic options.